BigD is a leading operator focused on the LATAM market (one of the top brands). But that’s not all — we also run a thriving Affiliate Program, a convenient Payment Solution, and an AI-based User Acquisition platform. We’re a big family of over 500 creative minds.
For which tasks (responsibilities)?
Handle incoming and outgoing customer communications in accordance with company standards (KPIs, SLAs, quality levels, etc.)
Communicate with colleagues both within and outside the customer support team (other departments, partners, etc.)
Prepare reports and analyses related to your responsibilities and current activities
Mentor new team members during their onboarding and training period
Keep the knowledge base and regulations up to date based on current processes
Participate in the improvement of processes and service quality within the team
What kind of professional are we looking for?
Sociability and friendly communication
Stress resilience and empathy
Language skills (spoken and written): Spanish: C1–C2, English: B1–B2
Multitasking skills
Basic experience with CRM systems, customer databases or ticketing tools
Time zone of residence: LATAM (GMT-4, GMT-5)
Availability to regularly work any shift within a 24/7 schedule
Ability to search for information and solve problems quickly
Willingness to communicate with customers via voice (a phone channel may be added in the future)
Communication channels: chat, messaging, email, IP telephony (in the future)
Clear, understandable, and correct oral and written communication
Fast typing skills
What is important for us in a person?
Ability to work in a team, affability
Ability to express thoughts clearly, give and receive constructive feedback
Aspiration for learning and self-development
Sensitivity, discipline, responsibility
Why do we enjoy working here?
Direct communication with the core TEAM.
Flexible working hours.
Regular salary reviews.
Favorable salary payment terms.
A non-toxic, bureaucracy-free work environment.
Stable salary payments.
What are the conditions and bonuses?
28 calendar days of vacation.
Paid sick leave.
Sports compensation.
Training and course compensation.
Birthday day off.
