Technical Support Engineer (L2)

RubyPlay is a progressive and energetic iGaming development studio that specializes in the design and creation of the most entertaining and engaging slot games, as well as value-add tools for gaming operators.

What are you working on?

• Genres: Casino

For which tasks (responsibilities)?

• Identify, analyze and troubleshoot technical issues and provide our customers with effective solutions

• Track the progress of the integration and communicate any blockers

• Collaborate with technical writer and development team in improving and clarifying documentation and collaterals for the integration process

• Optimizing/ automating recurring activities

• Prepare how-to’s and automation tools

• Run and own Postmortems

• Process operational requests from support and engineering

• Directly collaborate with the Project internal teams: DevOps, Backend, Commercial, for infrastructure maintenances, error troubleshooting, and data integrations

• Help building and improving the process allowing for a smooth, simple and fast integration for our customers

• Responsible to test and verify changes and the consistency of the APIs and its endpoints and “represent” the customer and its business when testing and validating any changes introduced in the APIs

What kind of professional are we looking for?

• At least 1 year of prior experience as L2 Support Engineer in Gambling or other domains

• or other domainUpper intermediate English — written, at least intermediate — verbal

• Ability to work in unusual hours (outside of office hours) as some of the accounts are located in different time zones (40 hours a week)

• Knowledge of HTTP protocol, and REST API

• Understanding of common file formats: JSON, XML

• Experience working with Docker and Kubernetes, GIT

• Would be preferable knowledge with messaging systems (RabbitMQ, Kafka)

• Experience with cloud services (GCP)

• Basics of CI/CD approach and pipelines (Jenkins, Gitlab)

• Would be good knowledge of programming languages (Python/Java/JavaScript/Bash)

What is important for us in a person?

• A service-minded approach and a problem-solving attitude

• Ability to work with non-technical and technical customers alike

• Prioritization skills and capability to make high impact decisions while multitasking

What are the conditions and bonuses?

• Talented and open people around

• Challenging tasks to feel the impact

• Budget for personal development for each employee (courses, workshops etc)

• Well-being Budget

• Development days to grow professionally

• Free English classes

• Paid vacation days/paid sick leaves (number depends on the country you live in)